Questions people ask before they start.
Privacy, physios and rehab, your data, getting started and plans.
Where is our data stored?
In Australia. The app runs in Sydney and files are kept in a private store in Sydney. Data is encrypted in transit and at rest. Some services process data overseas, such as email delivery, and the privacy policy lists each one.
Can coaches read physio messages?
No. Physio and athlete threads are separate, and coaches can’t read them.
How do people sign in?
With a 6-digit code sent by email or text message. There are no passwords. Codes last 10 minutes and work once.
Does AiMS tell athletes when they can return to training?
No. The physio decides. AiMS doesn’t make that call or suggest it.
What does the daily check-in measure?
Six scores out of 10: sleep, fatigue, soreness, mood, stress and energy, so the coach can plan the session. It isn’t a health score or a diagnosis.
Can a physio see the athlete’s training?
Physios see the roster, each athlete’s check-ins and the calendar, and message athletes privately.
Who sees an athlete’s journal and cycle tracking?
The journal is private to the athlete. Cycle tracking is off until the athlete turns it on, and staff see a summary only if the athlete shares it.
Can an athlete delete their account?
Yes, from the app, at any time.
Who owns the data?
You keep ownership of what you add. The terms explain how it’s stored and used.
Can you move our data across?
Tim sets up your organisation with you, and tells you first what can’t come across.
What do we need to start?
A list of athletes and whatever you use for programmes now. Spreadsheets are fine.
How long does setup take?
Usually two calls over a week.
Can we run AiMS next to our current software for a while?
Yes. Many teams start with one squad, then move the rest across.
Do our athletes need to download anything?
AiMS is on the App Store and Google Play. Athletes can also open it in their phone’s browser and add it to the home screen.
Does it work in gyms with no signal?
Yes. The plan is saved on the phone, and sets sync when there’s signal again.
Do athletes need a password at the gym?
No. On the Rack iPad they type the first letters of their name and pick it.
How does the trial work?
30 days with your own athletes, no card needed. It ends on its own, and nothing is charged unless you choose a plan.
Do prices include GST?
Yes. Every price on this site includes GST.
Is there a lock-in contract?
No. Plans are month to month. Change plan or cancel at the end of any month.
Is the founding cohort different from the trial?
Yes. The founding cohort is a small group that starts first and works with Tim directly.
See AiMS with your own athletes.
Book a 30-minute video call with Tim. He shows you AiMS using your programmes and your clinic’s way of working.
The founding cohort is a small group of clinics, gyms and clubs that start first, set up by Tim.